Legal

Complaints procedure

Last updated: June 2026.

How to complain

If something has gone wrong, please tell us so we can put it right. Email sales@fynexfinance.co.uk, call 01234 377788, or write to us at our registered office: Unit 2, Milton Business Park, Gayton Road, Milton Malsor, Northampton, NN7 3AB. Please include your name, contact details and what you would like us to do.

How we handle it

We will acknowledge your complaint promptly (normally within five business days) and keep you updated on our progress. We aim to resolve complaints fairly and quickly, and will send you our final response within eight weeks of receiving your complaint.

Financial Ombudsman Service

If you are not satisfied with our final response, or if eight weeks have passed since you first raised your complaint, you may refer it to the Financial Ombudsman Service free of charge. You normally need to refer your complaint to them within six months of the date of our final response.

Contact

Complaints: sales@fynexfinance.co.uk or 01234 377788.